Subcategories

• How do I know I'm eligible for the COVID-19 Housing Assistance Program (CHAP)?

  To qualify for this Program, households must meet all of the criteria listed below: Be a Minnesota resident. Be a...

  August 12th, 2020 773 views 18 likes
• What expenses are eligible for assistance?

  If needed to maintain housing security, avoid displacement, and are past their due date, eligible expenses can include: Rent payments Mortgage...

  August 12th, 2020 315 views 5 likes
• Can a landlord apply for assistance on behalf of a tenant that owes past rent?

  At this time, tenants will need to directly apply for their past-due rent.

  August 12th, 2020 112 views 2 likes
• What types of personal identification does the application require?

  The CHAP application will ask for a number from a personal identification.  The personal identification that can be used included: ...

  August 12th, 2020 211 views 2 likes
• How will housing assistance payments be paid?

  If an individual or household has a qualifying expense, funds must be paid directly to the following: Landlord or leasing...

  August 12th, 2020 290 views 7 likes
• When will I hear back about my application to the COVID-19 Housing Assistance Program (CHAP)?

  Once submitted, your application is processed by the organization, or program administrator you selected in the pre-application.  Timelines for processing...

  August 12th, 2020 891 views 5 likes
• What documents are required for the application to the COVID-19 Housing Assistance Program (CHAP)?

  You will be asked to provide the following documentation (or pictures of them):  Personal identification (State issued ID, Driver’s License,...

  August 12th, 2020 328 views 2 likes
• How many times can I apply?

  As long as the requested assistance meets the  eligibility requirements: At this time, there are no caps on the assistance...

  August 17th, 2020 207 views 1 likes
• How will I be notified about my application?

  To check the status of your application, please re-login to your account and view "Dashboard".  A status flag, like the...

  August 19th, 2020 416 views 1 likes
• Program Administrator List

  The link below is a list of program administrators and the services they provide through the COVID-19 Housing Assistance Program. ...

  August 24th, 2020 356 views 3 likes
• How do I access the full application after submitting my pre-application?

  If you weren't brought to the full application after submitting your pre-application, the software will send you a confirmation email...

  August 24th, 2020 279 views 2 likes
• I didn't receive my confirmation email or text. What do I do?

  If you completed your pre-application, the system will email or text you a link to confirm your account.  If you...

  August 24th, 2020 327 views 1 likes
• How can I confirm my application was submitted?

  To check the status of your application, please re-login to your account and view "Dashboard".  A status flag, like the...

  August 26th, 2020 192 views 0 likes
• I forgot my password. (I need to reset my password.)

  To reset your password:  Go to https://housinghelpmn.org/users/sign_in  Click "Forgot your Password?"  Your browser does not support HTML5 video.

  August 26th, 2020 136 views 1 likes
• How can edit or change the information in my application?

  To edit or change information in your application prior to submission: Go to https://housinghelpmn.org/  Click   "APPLICATION LOGIN"  Login using...

  August 26th, 2020 221 views 1 likes
• Application Statuses for Applicants

  If your status says:   Application Started:  Your application has been started but has not yet been submitted to your...

  August 26th, 2020 159 views 0 likes
• My pin code from 211 isn't working.

  If you no longer have your pin code or it isn't working, please us the above"CONTACT US" form to have...

  August 26th, 2020 85 views 1 likes
• How can I change my selected provider/program administrator?

  At this time, the system does not allow an easy transfer of your application to a different program administrator.  However,...

  August 26th, 2020 88 views 1 likes
• How do I contact my service provider/program administrator?

  If you need to contact, your program administrator, look up your program administrator in the list linked below. The link...

  August 26th, 2020 158 views 0 likes
• What income can be included in gross monthly income?

  The following income for any and all members of the household is included in income calculation used to determine eligibility...

  August 26th, 2020 76 views 0 likes
• Who is my program administrator?

  Your provider, or program administrator, is the organization that you selected in the  pre-application process.  See image below.   Your...

  August 26th, 2020 56 views 1 likes
• How can I see who my program administrator is?

  To see who you've selected as your program administrator: Go to https://housinghelpmn.org/users/sign_in Login with your login credentials  Click "Dashboard" Click...

  August 26th, 2020 82 views 0 likes
• How do I edit or change my email address in my application?

  The software does not allow applicants to edit or change email address with your pre-application or application. If you submitted...

  August 26th, 2020 107 views 0 likes
• Why was my application for assistance not approved?

  Applications and requested assistance eligibility is determined by your program administrator. If you have questions about why your application was...

  August 26th, 2020 71 views 0 likes
• I'm unable to submit my application.

  The pre-application and application have required information.  If you do not complete the required information, you won't be able to...

  August 27th, 2020 106 views 1 likes
• How do I upload a document?

  Applicants and program administrators (on behalf of applicants) can upload documents to an applicants record, or application.   **After submitting...

  August 27th, 2020 131 views 1 likes
• How do I fill out the pre-application?

  Go to https://housinghelpmn.org/ Your browser does not support HTML5 video.

  August 31st, 2020 60 views 1 likes
• I can't login to my application.

  Decision Tree How did you complete your pre-application? I called 211 Online at housinghelpmn.org Add Button Did you receive your...

  September 2nd, 2020 139 views 3 likes
• What is the application process?

  Step 1: Determine initial eligibility There are three ways to determine your eligibility: Call 211 (Toll Free: 1.800.543.7709; Local: 651.291.0211)...

  September 2nd, 2020 97 views 0 likes