Subcategories

• How do I know I'm eligible for the COVID-19 Housing Assistance Program (CHAP)?

  To qualify for this Program, households must meet all of the criteria listed below: Be a Minnesota resident. Be a...

  August 12th, 2020 2568 views 53 likes
• What expenses are eligible for assistance?

  If needed to maintain housing security, avoid displacement, and are past their due date, eligible expenses can include: Rent payments Mortgage...

  August 12th, 2020 1076 views 13 likes
• Can a landlord apply for assistance on behalf of a tenant that owes past rent?

  At this time, tenants will need to directly apply for their past-due rent.

  August 12th, 2020 372 views 5 likes
• What types of personal identification does the application require?

  The CHAP application will ask for a number from a personal identification.  The personal identification that can be used included: ...

  August 12th, 2020 644 views 15 likes
• How will housing assistance payments be paid?

  If an individual or household has a qualifying expense, funds must be paid directly to the following: Landlord or leasing...

  August 12th, 2020 980 views 20 likes
• When will I hear back about my application to the COVID-19 Housing Assistance Program (CHAP)?

  Once submitted, your application is processed by the organization, or program administrator you selected in the pre-application.  Timelines for processing...

  August 12th, 2020 3223 views 15 likes
• What documents are required for the application to the COVID-19 Housing Assistance Program (CHAP)?

  The following documents are required for your application to the COVID-19 Housing Assistance Program. It is recommended that you gather...

  August 12th, 2020 2226 views 56 likes
• How many times can I apply?

  As long as the requested assistance meets the  eligibility requirements: At this time, there are no caps on the assistance...

  August 17th, 2020 906 views 7 likes
• How will I be notified about my application?

  To check the status of your application, please re-login to your account and view "Dashboard".  A status flag, like the...

  August 19th, 2020 1950 views 1 likes
• Program Administrator List

  The link below is a list of program administrators and the services they provide through the COVID-19 Housing Assistance Program. ...

  August 24th, 2020 1095 views 3 likes
• How do I access the full application after submitting my pre-application?

  If you weren't brought to the full application after submitting your pre-application, the software will send you a confirmation email...

  August 24th, 2020 1127 views 3 likes
• I didn't receive my confirmation email or text. What do I do?

  If you completed your pre-application, the system will email or text you a link to confirm your account.  If you...

  August 24th, 2020 1230 views 3 likes
• How can I confirm my application was submitted?

  To check the status of your application, please re-login to your account and view "Dashboard".  A status flag, like the...

  August 26th, 2020 754 views 0 likes
• I forgot my password. (I need to reset my password.)

  To reset your password:  Go to https://housinghelpmn.org/users/sign_in  Click "Forgot your Password?"  Your browser does not support HTML5 video.

  August 26th, 2020 593 views 2 likes
• How can edit or change the information in my application?

  To edit or change information in your application prior to submission: Go to https://housinghelpmn.org/  Click   "APPLICATION LOGIN"  Login using...

  August 26th, 2020 827 views 2 likes
• Application Statuses for Applicants

  If your status says:    In Progress:  Your assistance request has been started but has not yet been completed OR...

  August 26th, 2020 1034 views 0 likes
• My pin code from 211 isn't working.

  If you no longer have your pin code or it isn't working, please us the above"CONTACT US" form to have...

  August 26th, 2020 442 views 1 likes
• How can I change my selected provider/program administrator?

  To change service providers at this time, please contact your current program administrator to indicate you would like your application...

  August 26th, 2020 373 views 1 likes
• How do I contact my service provider/program administrator?

  If you need to contact, your program administrator, look up your program administrator in the list linked below.  The link...

  August 26th, 2020 614 views 3 likes
• What income can be included in gross monthly income?

  The following income for any and all members of the household is included in income calculation used to determine eligibility...

  August 26th, 2020 209 views 0 likes
• Who is my program administrator?

  Your provider, or program administrator, is the organization that you selected in the  pre-application process.  See image below.   Your...

  August 26th, 2020 254 views 1 likes
• How can I see who my program administrator is?

  To see who you've selected as your program administrator: Go to https://housinghelpmn.org/users/sign_in Login with your login credentials  Click "Dashboard" Your...

  August 26th, 2020 300 views 1 likes
• How do I edit or change my email address in my application?

  The software does not allow applicants to edit or change email address with your pre-application or application. If you submitted...

  August 26th, 2020 348 views 2 likes
• Why was my application for assistance not approved?

  Applications and requested assistance eligibility is determined by your program administrator. If you have questions about why your application was...

  August 26th, 2020 208 views 0 likes
• I'm unable to submit my application.

  The pre-application and application have required information.  If you do not complete the required information, you won't be able to...

  August 27th, 2020 321 views 7 likes
• How do I upload a document?

  Applicants and program administrators (on behalf of applicants) can upload documents to an applicants record, or application.   **After submitting...

  August 27th, 2020 744 views 3 likes
• How do I fill out the pre-application?

  Go to https://housinghelpmn.org/ Your browser does not support HTML5 video.

  August 31st, 2020 272 views 1 likes
• How do I login to my application? (I can't login to my application.)

  Decision Tree How did you complete your pre-application? I called 211 Online at housinghelpmn.org Add Button Did you receive your...

  September 2nd, 2020 853 views 6 likes
• What is the application process?

  Step 1: Determine initial eligibility There are three ways to determine your eligibility: Call 211 (Toll Free: 1.800.543.7709; Local: 651.291.0211)...

  September 2nd, 2020 440 views 0 likes
• When can I re-apply for assistance?

  The re-application functionality is now available. To re-apply, your previous assistance request must be in APPROVED or DENIED status.  To...

  October 1st, 2020 213 views 0 likes
• What if I have more overdue bills?

  Decision Tree Have you already created an account (or pre-application) with the COVID-19 Housing Assistance Program?  Yes No Add Button...

  October 1st, 2020 208 views 2 likes
• How to apply for assistance

  Your browser does not support HTML5 video. This video has no sound. T

  October 12th, 2020 451 views 2 likes
• How do I add another assistance request? (Or Re-Apply)

  The re-application functionality is now available. To re-apply, your previous assistance request must be in APPROVED or DENIED status.  To...

  October 13th, 2020 431 views 1 likes