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Minnesota Housing and Greater Twin Cities United Way's 211 are implementing a communications plan that will inform the public about...
August 19th, 2020 765 views 3 likes
At the launch of the software, applications in other languages will only be available in paper format the MN Housing...
August 19th, 2020 482 views 0 likes
To start an application, all interested persons are encouraged to call 2-1-1 (Toll Free: 800-543-7709 or Local: 651-291-0211. If a...
August 19th, 2020 760 views 0 likes
The software does not send out notifications to program administrators. Program administrators are encouraged to login to the software regularly to...
August 19th, 2020 647 views 1 likes
No. Applicants can provide either a phone or an email to create an account.
August 19th, 2020 460 views 0 likes
The software will assist the applicant in choosing a program or organization (i.e. program administrator) by limiting the list to...
August 19th, 2020 701 views 1 likes
No. Program administrators are encouraged to be sure to filter the list of applications based on filter and review the...
August 19th, 2020 524 views 1 likes
The person designated as ADMIN in your account can update your organizational information including: region languages spoken contact information (as...
August 19th, 2020 486 views 1 likes
At this time, the notes are not visible to applicants.
August 19th, 2020 456 views 0 likes
After the initial set up of one person as admin, there can be multiple ADMIN's in your organizational account. The...
August 19th, 2020 438 views 0 likes
Coming soon...
August 19th, 2020 429 views 0 likes
No. Landlord (and any other payee's) are not included as users of this software. If needed, any information or...
August 19th, 2020 560 views 0 likes
No. Any payments made should be tracked through your organization's internal accounting and payment processes.
August 19th, 2020 556 views 0 likes
HousingLink will send an email to the designated ADMIN for your program administrator account. If you do not receive the...
August 19th, 2020 527 views 2 likes
Applicants choose their program administrator when they submit the pre-application. (We have some guidance available to them as they choose...
August 19th, 2020 694 views 1 likes
Yes. Program Administrators will be able see, review, and download any document the applicant uploads to their application.
August 19th, 2020 459 views 1 likes
The Admin role can invite other users at the Admin level and work with all applicant records, we anticipate the...
August 24th, 2020 579 views 0 likes
We are working on a change that will help people better select agencies from the provider drop down list to...
August 25th, 2020 614 views 0 likes
The following are the explanation of each status flag you might see on applications: Prescreening Rejected: The applicant (or 211...
August 26th, 2020 769 views 0 likes
To find an applicant using the phone number, use the format of +15554441234 in the search box at the top...
August 26th, 2020 677 views 0 likes
The system does not allow deleting or editing note fields. Please use the "ADD A NOTE" function to create a...
August 26th, 2020 455 views 0 likes
To add a note to an applicant's record: Go to https://housinghelpmn.org/users/sign_in Login with your login credentials Click on the list...
August 26th, 2020 432 views 0 likes
Changing the status of an application is dependent upon the current status of the application. Each time a program administrator...
August 27th, 2020 766 views 0 likes
For program administrators to edit an application: Login https://housinghelpmn.org/users/sign_in with your login credentials Open your list of applications. Click on...
August 27th, 2020 634 views 0 likes
Changing an applicant's status varies by the status of the application. Below is an explanation of which status are available...
August 27th, 2020 748 views 0 likes
Issue: Applicants have selected program administrators that are not in their geographic service area or selected a program administrator that...
August 28th, 2020 565 views 0 likes
After you've approved an application for approval, you must indicate an Approved $. If you do not enter this amount,...
September 1st, 2020 663 views 0 likes
If you discover multiple applications for the same household (ie. duplicate applications) the following is recommended. Identify the application ID...
September 2nd, 2020 629 views 0 likes
After the COVID-19 Housing Assistance Online Application software began accepting electronic signatures on November 10, 2020 , the Release of...
November 9th, 2020 552 views 0 likes
The COVID-19 Housing Assistance Program software automatically withdrew assistance requests that were not in the submitted status by 11:59 pm...
December 11th, 2020 710 views 0 likes