Penny C
info@housinglink.org

Penny activity

0 Articles Written Last Month

0 0 0 0 0 0 0

Updated August 19th, 2020 by Penny C

After payment is approved, will we be able to track if that payment has been paid in the software?

No.  Any payments made should be tracked through your organization's internal accounting and payment processes. ...

0 min reading time
Updated November 10th, 2020 by Penny C

Accessing Release of Information to Send to Payee

After the COVID-19 Housing Assistance Online Application software began accepting electronic signatures on November 10, 2020 , the Release of Information was made available for each applicant who has electronically signed.  To access the signed ROI:  Login to https://www.housinghelpmn.org using your credentials Look up applicant Open Applicant recor...

0 min reading time
Updated March 18th, 2021 by Penny C

Additional Program to Support Landlords and Renters

Landlords can now select if they'd like their listing to be a part of Beyond Backgrounds. Beyond Backgrounds is a program that provides support to landlords who are willing to rent to someone with criminal, credit or rental history barriers in their background. When a landlord rents to a Beyond Backgrounds participant, they have access to up to $2,0...

0 min reading time
Updated August 26th, 2020 by Penny C

What do the application statuses mean?

The following are the explanation of each status flag you might see on applications:   Prescreening Rejected: The applicant (or 211 on behalf of an applicant) completed the pre-screening questions and DID NOT MEET initial eligibility questions.   Prescreening Approved: The applicant (or 211 on behalf of an applicant) completed the pre-screening and ...

1 min reading time
Updated August 28th, 2020 by Penny C

I forgot my password. (I need to reset my password.)

To reset your password:  Go to https://housinghelpmn.org/users/sign_in  Click "Forgot your Password?"  Your browser does not support HTML5 video....

0 min reading time
Updated May 26th, 2021 by Penny C

What's New in HousingSearch

Info On Saturday, March 20, 2021 the HousingLink Landlord Listing Management application will be updated with some enhancements, listed below. Click on an item to see a description of the change. Scam and Fraud Prevention Scam and Fraud Prevention Scam listings are a persistent problem for HousingLink and all listing services. ... Scam listings are ...

0 min reading time
Updated August 24th, 2020 by Penny C

What is the difference between the ADMIN vs manager roles?

The Admin role can invite other users at the Admin level and work with all applicant records, we anticipate the Admin level having access to download all data. The Manager level can only invite other users at the manager level and work with all applicant records....

0 min reading time
Updated November 2nd, 2020 by Penny C

Will program administrators be notified if an application in their list has been completed?

The software does not send out notifications to program administrators.  Program administrators are encouraged to login to the software regularly to see if any applications have been completed.  After logging in, the system automatically filters applications/assistance requests based on the status of In Progress , S ubmitted , or  Verification...

0 min reading time
Updated March 18th, 2021 by Penny C

Listing Close Date

The listing close date ( Close this listing ), will be the date the listing will no longer be available in the housing search tool. When you first enter a listing the close date will default to 14 days in the future. You may change it if your prefer a longer or short listing time period.   To edit the listing end date,  Login to HousingLink Click on...

0 min reading time
Updated March 18th, 2021 by Penny C

Pet Details

In addition to specifying which pets you allow, your listing can include your pet policy as well as additional descriptions of pet fees, pet rent, breed or weight restrictions. ...

0 min reading time
Updated August 19th, 2020 by Penny C

Does the software require the applicants to provide a phone number AND an email?

No.  Applicants can provide either a phone or an email to create an account. ...

0 min reading time
Updated September 23rd, 2020 by Penny C

How To Change an Applicant's Status

(Videos have no sound.) Changing the status of an application is dependent upon the current status of the application. Each time a program administrator changes the status of an application, the system will require that you enter a note to the applicant's record. Your browser does not support HTML5 video.   [insert-question 629863]...

0 min reading time
Updated August 27th, 2020 by Penny C

How do we know who is ADMIN on our account?

HousingLink will send an email to the designated ADMIN for your program administrator account.  If you do not receive the email OR do not know who the ADMIN is on your account, please contact sunny@housinglink.org or call 651-233-2691...

0 min reading time
Updated March 20th, 2021 by Penny C

Status: Pending Approval

Upon submission of a property and listing, HousingLink staff check submitted documentation to ensure your listing is not fraudulent. We may contact you as part of that verification. Once verified, all current and future listings for that property will be released and will appear in the search tool on the advertise date indicated. Note: These documen...

0 min reading time
Updated November 2nd, 2020 by Penny C

How will applicants be aware of the COVID-19 Housing Assistance Program?

Minnesota Housing and Greater Twin Cities United Way's 211 are implementing a communications plan that will inform the public about the availability of the COVID-19 Housing Assistance Program.  To start an application, all interested persons are encouraged to call 2-1-1 (Toll Free: 800-543-7709 or Local: 651-291-0211 ...

0 min reading time
Updated March 18th, 2021 by Penny C

Create a landlord account in HousingSearch

Go to www.housinglink.org  Click Create Account Add details to  My Profile Be sure to check  Landlord , and if you choose multiple roles, make Landlord the primary role. Complete remaining details under profile.  ...

0 min reading time
Updated August 19th, 2020 by Penny C

How many people in our account can be ADMIN?

After the initial set up of one person as admin, there can be multiple ADMIN's in your organizational account.  The first designated admin may invite other team members and assign them ADMIN roles as needed. ...

0 min reading time
Updated August 27th, 2020 by Penny C

How can I edit an application?

For program administrators to edit an application: Login https://housinghelpmn.org/users/sign_in with your login credentials Open your list of applications. Click on the  OR use the Search Applicant field  Click on " Applicant ID #" or " Applicant Name" Click on  "EDIT" Change record as appropriate. Click SAVE...

0 min reading time
Updated August 20th, 2020 by Penny C

How will applicants choose a program or organization to work with?

The software will assist the applicant in choosing a program or organization (i.e. program administrator) by limiting the list to the appropriate type of assistance. For instance, only those providing renter support will be provided to those that select "renter" in their application.  The list will also be filtered based on the address of the househ...

0 min reading time
Updated August 24th, 2020 by Penny C

How do I transfer an applicant from to a different program administrator?

Applicants choose their program administrator when they submit the pre-application. (We have some guidance available to them as they choose but mistakes do occur.) As of 08/24/2020, the functionality to transfer applications is not yet in place.  HousingLink is  working with our developers to ensure we can transfer applications from one program admi...

0 min reading time
Updated September 23rd, 2020 by Penny C

Tips to Navigating Applicant List

The current applicant list can be tricky to navigate.  One tip we've discovered is to open an application by RIGHT mouse clicking on the applicant's name.  Then select Open in New Window. This allows you to leave your list open in one tab and open and edit the application in another. The following video demonstrates.   (Videos have no sound.) Your b...

0 min reading time
Updated August 26th, 2020 by Penny C

How do I add a note to an applicant's record?

To add a note to an applicant's record:  Go to https://housinghelpmn.org/users/sign_in  Login with your login credentials Click on the list icon  Find the applicant.  Click on the plus sign. (See image below.)...

0 min reading time
Updated December 8th, 2020 by Penny C

How can I change my selected provider/program administrator?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated March 20th, 2021 by Penny C

Documents needed to add a listing to HousingSearch

REQUIRED DOCUMENTS Scam listings are a persistent problem for HousingLink and all listing services. To combat this, we are asking landlords to provide proof of your authority to advertise your listing. You only need to do this once per property.  The following documents are required to have a listing included in HousingSearch. The type of documents ...

0 min reading time
Updated August 19th, 2020 by Penny C

Will we be able to print or download an applicant's verification documents?

Yes. Program Administrators will be able see, review, and download any document the applicant uploads to their application. ...

0 min reading time
Updated December 8th, 2020 by Penny C

What expenses are eligible for assistance?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. The COVID-19 Assistance Program is funded by federal dollars through the Coronavi... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated March 18th, 2021 by Penny C

Add a new listing in HousingSearch

1.   Create an account. 2. If your account does not have a listing already, you will be automatically routed to process of ADD A NEW LISTING 3. Ensure you have the documents required to complete a listing in HousingSearch.  4. Complete the details of Step 1.  (This information applies to your property not just the units in your property.) 5. Click N...

0 min reading time
Updated July 20th, 2021 by Penny C

Photos

Your property information can include up to 20 photos that you only upload one time.  These photos will stay with your property, available for any listings you make in the future.  To change or edit your photos: Login to HousingLink Click Properties Click  Edit Icon Scroll to Property Photos To remove a photo:  Click the X icon next to the photo. To...

0 min reading time
Updated December 8th, 2020 by Penny C

How will housing assistance payments be paid?

If an individual or household has a qualifying expense, funds are paid directly to the following: Landlord or leasing agent for a rental unit; Servicer for a mortgage or the entity who owns the mortgage for a homeowner; Contract for deed vendor or seller; Utility company; Manufactured home park owner; or Any other identified entity to which payment ...

0 min reading time
Updated December 8th, 2020 by Penny C

How many times can I apply?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated August 27th, 2020 by Penny C

Will applications be available in other languages?

At the launch of the software, applications in other languages will only be available in paper format the MN Housing Website.  all interested person's are encouraged to call 2-1-1 (Toll Free: 800-543-7709 or Local: 651-291-0211.   211 operators speak multiple languages and can assist the applicants until the applications are posted to the software i...

0 min reading time
Updated August 26th, 2020 by Penny C

How do I edit or delete a note in an applicants record?

The system does not allow deleting or editing note fields.  Please use the "ADD A NOTE" function to create a subsequent note explaining any errors or changes to previous notes. ...

0 min reading time
Updated September 23rd, 2020 by Penny C

How to Reset Password

(Videos have no sound.) To reset your password:  Go to https://housinghelpmn.org/users/sign_in  Click "Forgot your Password?"  Your browser does not support HTML5 video....

0 min reading time
Updated August 27th, 2020 by Penny C

How can I change the status of an applicant?

Changing the status of an application is dependent upon the current status of the application. Each time a program administrator changes the status of an application, the system will require that you enter a note to the applicant's record. Your browser does not support HTML5 video.   Changing an applicant's status varies by the status of the applica...

0 min reading time
Updated December 8th, 2020 by Penny C

How do I access the full application after submitting my pre-application?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated September 23rd, 2020 by Penny C

How to Upload a Document to an Applicant's Record

(Videos have no sound.) Applicants and program administrators (on behalf of applicants) can upload documents to an applicants record, or application after an assistance request has been submitted.   Uploaded documents must be in one of the following formats:  .bmp, .jpb, .png, .pdf, .txt, .rtf, .doc or .docx. To upload a document:  Login to your acc...

0 min reading time
Updated November 9th, 2020 by Penny C

How to Assist Applicants with Completing Electronic Signature

Warning Assistance requests cannot be re-opened by the applicant for electronic signature if they were in submitted or verification status before November 10, 2020.  To address assistance requests in SUBMITTED or VERIFICATION status at the time the e-signature function went live, program administrators will need to perform one of the following actio...

0 min reading time
Updated December 8th, 2020 by Penny C

How can I confirm my application was submitted?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated September 1st, 2020 by Penny C

How do I indicate the amount of payment we approve and enter bill start and end dates?

After you've approved an application for approval, you must indicate an Approved $. If you do not enter this amount, your organization cannot be reimbursed for the payment.  To enter an approved amount:  Click on applicant name Click "EDIT" Scroll to Type of Assistance and Amount Requested Fill in Approved $ Your browser does not support HTML5 video...

0 min reading time
Updated August 19th, 2020 by Penny C

Will applicants be able to see the notes we enter into the software?

At this time, the notes are not visible to applicants. ...

0 min reading time
Updated April 27th, 2021 by Penny C

Accessing Your CHAP Applicant Data Archive (Video)

Your browser does not support HTML5 video. Instructions for CHAP Applicant Archive Your agency’s CHAP applicant data has been archived and is accessible to download... Your agency’s CHAP applicant data has been archived and is accessible to download via Box.com. The following instructions will guide you through accessing and navigating that data. Bo...

0 min reading time
Updated August 19th, 2020 by Penny C

How can I export application information from the software?

Coming soon......

0 min reading time
Updated December 8th, 2020 by Penny C

Application Statuses for Applicants

If your status says:    In Progress:  Your assistance request has been started but has not yet been completed OR submitted to your selected service provider/program administrator. Submitted:    Your assistance requested has been submitted to the provider/program administrator.  Your program administrator will contact you at the email address and/or ...

0 min reading time
Updated September 23rd, 2020 by Penny C

Filters for Application List

(Videos have no sound.) Your browser does not support HTML5 video....

0 min reading time
Updated March 18th, 2021 by Penny C

Listing Description

In addition to the listing header always provided, listings at your properties can also include a text description for you to include unique information about your available units. Limit 1000 characters....

0 min reading time
Updated December 11th, 2020 by Penny C

How should we handle applications submitted after deadline?

The COVID-19 Housing Assistance Program software automatically withdrew assistance requests that were not in the submitted status by 11:59 pm on December 7, 2020.   There were some assistance requests that were inadvertently allowed to submit or remain open.  To assess whether an assistance request was submitted within the deadline, please look to t...

0 min reading time
Updated November 2nd, 2020 by Penny C

Why am I seeing applicants not in my service area?

We are working on a change that will help people better select agencies from the provider drop down list to help resolve this. Applicants choose their program administrator when they submit the pre-application. (We have some guidance available to them as they choose but mistakes do occur.) Please keep track of those application ID numbers and name o...

0 min reading time
Updated September 23rd, 2020 by Penny C

How to approve payment

Look up applicant. Click on applicant name or id. (Tip: If you open by right clicking in a new tab, you can work on applicant record and keep your list in another tab.) Edit applicant record. Scroll down to Type of Assistance Needed . Add Bill Dates and enter Approved amount for each assistance requested. Scroll to bottom of page and click "Approve ...

0 min reading time
Updated December 8th, 2020 by Penny C

How will I be notified about my application?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated December 7th, 2020 by Penny C

Status changes available for applications

Changing an applicant's status varies by the status of the application.  Below is an explanation of which status are available depending upon the applicant's current status.  (Each time a program administrator changes the status of an application, the system will require that you enter a note to the applicant's record.) Applicant's Current Status St...

1 min reading time
Updated August 19th, 2020 by Penny C

How can people (or households) access the COVID-19 Assistance Program Application?

To start an application, all interested persons are encouraged to call 2-1-1 (Toll Free: 800-543-7709 or Local: 651-291-0211. If a person or household wishes to start an application independently, they can go to https://www.housinghelpmn.org...

0 min reading time
Updated August 27th, 2020 by Penny C

How do we update our organization's information?

The person designated as ADMIN in your account can update your organizational information including: region languages spoken contact information (as shown to applicants) If you don't know who the admin is on your account, please contact sunny@housinglink.org or call  651-233-2691 ( Toll-Free: 877.314.1401 )...

0 min reading time
Updated March 20th, 2021 by Penny C

Scam and Fraud Prevention

Scam listings are a persistent problem for HousingLink and all listing services. To combat this, we are asking landlords to provide proof of your authority to advertise your listing. You only need to do this once per property.  Before your listing can be approved, you’ll need to upload a copy of either your management contract or your property tax s...

0 min reading time
Updated December 8th, 2020 by Penny C

What types of personal identification does the application require?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated August 19th, 2020 by Penny C

Will the software be accessible by the landlord or other payee?

No. Landlord (and any other payee's) are not included as users of this software.    If needed, any information or documents from landlords (e.g. W-9, etc.) will need to uploaded into an applicants record by the program administrator. ...

0 min reading time
Updated September 2nd, 2020 by Penny C

How do we handle duplicate applications?

If you discover multiple applications for the same household (ie. duplicate applications) the following is recommended. Identify the application ID numbers of the duplicate applications.  Choose the application ID number of the application you will keep.  Change the status of the duplicate application to DENIED status.  Add note to the duplicate app...

0 min reading time
Updated October 13th, 2020 by Penny C

Software Changes Made October 12

...

0 min reading time
Updated December 8th, 2020 by Penny C

Can a landlord apply for assistance on behalf of a tenant that owes past rent?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated August 28th, 2020 by Penny C

How will the applicant transfer work?

Issue:  Applicants have selected program administrators that are not in their geographic service area or selected a program administrator that does not provide the type of assistance needed (i.e. rental vs. homeownership)  These applicants are "mis-aligned applicants".  Solution : With permission from program administrators AND applicants, Housing L...

0 min reading time
Updated December 8th, 2020 by Penny C

When will I hear back about my application to the COVID-19 Housing Assistance Program (CHAP)?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated September 23rd, 2020 by Penny C

How to Edit Application

(Videos have no sound.) For program administrators to edit an application: Login https://housinghelpmn.org/users/sign_in with your login credentials Open your list of applications. Click on the  OR use the Search Applicant field  Click on " Applicant ID #" or " Applicant Name" Click on  "EDIT" Change record as appropriate. Click SAVE...

0 min reading time
Updated December 8th, 2020 by Penny C

How can edit or change the information in my application?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated December 8th, 2020 by Penny C

What documents are required for the application to the COVID-19 Housing Assistance Program (CHAP)?

As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications. As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer acce... As of December 8, 2020, the COVID-19 Housing Assistance Program is no longer accepting applications or new assistance requests.  The COVID-19 Assistance Program is f...

0 min reading time
Updated September 2nd, 2020 by Penny C

How can I look up an applicant by phone number?

To find an applicant using the phone number, use the format of +15554441234 in the search box at the top of your applicant list.   (See image below.)...

0 min reading time
Updated August 19th, 2020 by Penny C

In order to prevent staff from working on the same application, will program administrators at the same organization be able to assign different staff to different applications?

No.  Program administrators are encouraged to be sure to filter the list of applications based on filter and review the notes field prior to starting work on any application. Related, program administrators should use the notes field to communicate to other staff what is occurring within each application. ...

0 min reading time
Load More
© 2015, HousingLink